Privacy Policy for Flower Delivery Beckton Customers
Introduction
This Privacy Policy describes how Flower Delivery Beckton collects, processes, and protects the personal data of customers who place orders for flower deliveries in Beckton and the surrounding districts. We are committed to safeguarding your privacy and ensuring your personal information is handled in compliance with the General Data Protection Regulation (GDPR).
Scope of the Policy
This policy applies to all individuals who order flowers from Flower Delivery Beckton for delivery within Beckton and nearby areas. It covers the personal data collected through our website, over the phone, or in person when placing orders.
What Data We Collect
To fulfill your flower delivery order and provide you with the best possible experience, we collect the following types of data:
- Identity Data: Includes names of customers and recipients.
- Contact Data: Includes billing and delivery addresses, phone numbers (if provided), and any other relevant location detail.
- Transaction Data: Details of products ordered, payment information (processed securely by our payment processor), purchase history, and delivery instructions.
- Correspondence: Records of communications with you, including order confirmations, customer support interactions, feedback, and complaints.
- Technical Data: When you use our website, we may collect IP addresses, browser type, and session data to ensure the security and usability of our website.
Lawful Basis for Processing Your Data
Under GDPR, we are required to have a valid lawful basis to process your personal data. The main grounds on which Flower Delivery Beckton relies are:
- Contractual Necessity: Your data is necessary for us to process and deliver your order, including payment, delivery, and customer service.
- Legal Obligation: We may be required to process your data to comply with laws and regulations, such as those relating to tax or accounting records.
- Legitimate Interests: We may process data for legitimate business interests such as improving our services, preventing fraud, or handling claims or complaints, provided that these do not override your data protection rights.
- Consent: If you proactively subscribe to marketing updates or special offers, we rely on your explicit consent to process your email or contact details for this purpose. You have the right to withdraw consent at any time.
How We Use Your Data
Flower Delivery Beckton uses your personal data for the following purposes:
- To receive and fulfill your flower delivery orders;
- To communicate with you about your order status, delivery, or any issues arising;
- To process payments securely through our selected payment processors;
- To improve our products, services, and customer experience;
- To handle your requests, queries, or feedback efficiently;
- To meet our legal and regulatory obligations.
Who Processes Your Data
Your personal data is primarily processed by Flower Delivery Beckton staff. We may also engage external service providers to process data on our behalf, including:
- Payment Processors: Secure third-party processors handle payment details. Flower Delivery Beckton does not store your full payment card details.
- IT & Website Support: Providers may access technical data for the purposes of maintenance, hosting, or security.
- Couriers: For local deliveries, only essential recipient contact and address information is shared with our trusted couriers.
We conduct due diligence on all processors to ensure they adhere to GDPR standards. Your personal data is never sold to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Generally:
- Order details and contact information are retained for up to six years for tax and customer service reasons.
- Payment details are handled by our processor and not retained.
- Correspondence may be kept for up to three years to help resolve any follow-up queries or disputes.
Once your data is no longer required, it is securely deleted or anonymized.
Your Rights Under GDPR
As a data subject in the UK or EU, you have the following rights regarding your personal data:
- Access: You have the right to request a copy of your personal data we hold about you.
- Rectification: You can ask us to correct inaccurate or incomplete data.
- Erasure: You may request deletion of your personal data in certain circumstances (such as when it’s no longer needed for the purposes collected).
- Restriction: You can ask us to restrict the processing of your data under particular conditions.
- Data Portability: You have the right to receive your data in a commonly used format where technically feasible.
- Objection: You may object to processing if you feel your interests override our legitimate reasons.
- Withdraw Consent: Where consent is the legal basis, you may withdraw consent for future processing at any time.
To exercise these rights, please contact Flower Delivery Beckton using the contact details provided when you placed your order or refer to our official website for relevant procedures.
Information Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes secure server environments, access restrictions, and staff training on data protection requirements.
Policy Updates
We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. The current version will always be available through our website or upon request. We encourage you to periodically review this policy to remain informed about your rights and our practices.
Contact and Complaints
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact Flower Delivery Beckton directly. If you are unsatisfied with our response, you also have the right to lodge a complaint with your national data protection authority.
