Returns, Refunds and Complaints – Flower Delivery Beckton
Our Fresh Flowers Guarantee in Beckton
As a trusted local florist, Flower Delivery Beckton is dedicated to providing only the freshest and most vibrant flowers to our customers. Serving households and businesses across Beckton, our goal is to ensure every bouquet arrives looking beautiful and full of life. That’s why all our flowers are backed by a freshness guarantee.
Damaged-on-Arrival Policy
We carefully package every floral arrangement to ensure it arrives in perfect condition. However, if your order is damaged on arrival, please contact us on the day of delivery. To help us resolve the issue quickly, we may request a photo of the damaged bouquet. Once we’ve verified the issue, we will arrange for a replacement to be sent or provide a full refund, according to your preference.
Freshness Window
Your flowers are guaranteed fresh for at least five days from the date of delivery, provided they are cared for according to our guidelines included with your arrangement. Should you find that your flowers do not maintain their freshness within this timeframe, please let us know promptly. This guarantee underscores our commitment to only offering premium flowers to our Beckton customers.
Refunds and Replacement Options
If you are unsatisfied with your order due to issues such as poor quality, lack of freshness within the five-day window, or if the bouquet doesn’t match what was agreed, we offer two main resolutions:
- Replacement: We will create and deliver a new bouquet as soon as possible.
- Refund: Receive a full or partial refund, depending on the circumstances.
Your satisfaction is our priority. Refunds are typically processed within a few working days to your original payment method.
How to Make a Complaint
We strive for excellence with every order, but if you’d like to raise a complaint, we encourage you to reach out to us promptly. Please provide your order details, a clear explanation of the issue, and any supporting photos if appropriate. Our team investigates each complaint thoroughly and will keep you informed at every stage. We aim to resolve most complaints within 48 hours, ensuring a fair and satisfactory outcome.
Our Commitment as Your Local Florist
Flower Delivery Beckton is honoured to be part of the local community, serving both households and businesses nearby. Our reputation is built on quality, reliability, and a personal touch. Thank you for trusting us with your special moments. If you have any questions about our Returns, Refunds & Complaints policy, please reach out – we’re here to help.
